Last updated: 11 November 2026
We want every order from Stamps Center to arrive correctly and in good condition. This policy explains when a product may be returned, exchanged or cancelled and how to submit a request.
1. Ready-made, non-custom products
You may request a return within seven (7) days of receiving a ready-made, non-custom product, provided it has not been used and remains in its original condition, packaging and accessories. Proof of purchase is required.
2. Custom stamps and made-to-order products
Products manufactured, engraved, printed or prepared to the customer’s specifications—including custom stamps and approved designs—cannot be cancelled, returned or exchanged after design or production has started, unless the product is defective, damaged on delivery or does not match the specifications approved by the customer.
3. Defective, damaged or incorrect orders
If you receive a defective, damaged or incorrect product, contact us within seven (7) days of delivery and provide the order number plus clear photos or video showing the issue. Once confirmed, Stamps Center will, as appropriate, repair or replace the product, or refund the eligible amount. We bear reasonable return and redelivery costs when the issue is our error or a confirmed product defect.
4. Conditions for accepting a return
- The request is made within the applicable period.
- The product is unused and in its original condition, packaging and accessories.
- The invoice or order number is provided.
- Sealed consumables, including ink and similar supplies, remain unopened unless defective.
- Return approval is obtained from us before the item is shipped.
5. Items not eligible for return or exchange
- Custom or personalised products after design or production has started, unless defective or inconsistent with the approved specifications.
- Designs, wording, names, logos or files supplied or expressly approved by the customer, where the completed product matches that approval.
- Used products or products damaged through misuse, improper storage or unauthorised modification.
- Opened ink, consumables or sealed supplies, unless defective.
- Clearance or final-sale items where this is clearly stated before purchase, except where the product is defective or applicable law requires otherwise.
6. Order cancellation and delivery delay
A ready-made order may be cancelled before it is dispatched. A custom order may be cancelled only before design or production starts. If delivery is delayed for more than fifteen (15) days beyond the agreed delivery date, the customer may request cancellation and a refund unless the delay results from force majeure, circumstances beyond reasonable control or a different delivery arrangement accepted by the customer.
7. Shipping costs
Stamps Center pays reasonable return and redelivery costs when the product is defective, damaged on delivery or incorrect. For an accepted change-of-mind return of a ready-made product, the customer bears the return shipping cost, and the original delivery fee is not refundable unless required by law.
8. Refunds
After the returned product is received and inspected, an approved refund will be issued to the original payment method or another method agreed with the customer. Processing time may vary according to the bank or payment provider. Only non-refundable costs permitted by applicable law may be deducted.
9. How to submit a request
- Contact us by WhatsApp or email before sending any product.
- Provide the order number, reason for the request and clear photos or video when relevant.
- Wait for return instructions and approval.
- Pack the approved item securely with its original contents.
10. Contact us
Email: info@stamps-center.com
WhatsApp: 050 534 3318
This policy is applied together with the mandatory rights available to consumers under applicable laws in the Kingdom of Saudi Arabia.